Frequently Asked Questions
Everything you need to know about your NIDA beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number within 24-48 hours. You can use this number to monitor your shipment's progress directly on our carrier's website.
Are NIDA products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All NIDA products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund or exchange, minus shipping costs.
Do you offer samples with orders?
We love letting you try new things! Every order includes two complimentary samples of our best-selling formulas so you can discover your next favorite product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.